| Audyense Score | 64AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Comunicación con el cliente todo en uno: chat en vivo, bandeja de entrada y centro de ayuda. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Basic$15
- Pro$25
- Unlimited$620
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | ParcialAI chatbot and AI agents available but capped/limited on lower tiers | — |
| Automation & macros | SíChatbot flows, auto messages, and automated email campaigns supported. | — |
| CSAT & satisfaction surveys | ParcialBasic satisfaction/feedback signals within chat; not a dedicated deep CSAT module. | — |
| Knowledge base & help center | SíMultilingual knowledge base included. | — |
| Live chat & messaging | SíCore product strength; praised for intuitive design and automated responses. | — |
| Omnichannel support | SíChat, email, plus messaging channels like Telegram and Facebook Messenger. | — |
| Public API | SíPublic API and developer docs available; Zapier connectivity. | — |
| Reporting & dashboards | ParcialReporting exists but reviewers describe analytics as basic/thin. | — |
| Shared inbox & ticketing | SíShared inbox / help desk to organize all customer conversations in one place. | — |
| SLA management | NoNo SLA management capability documented in the reviewed sources. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.7 · 235 reviews | 8.9 · No reviews yet |
| Integraciones | SlackZapierWordPressShopifySalesforceHubSpot+4 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Fácil de configurar y usar, con una interfaz intuitiva (ampliamente mencionada en G2 y Capterra)
- +Equipo de atención al cliente receptivo y de alta calidad
- +Combina chat en vivo, campañas de correo electrónico, base de conocimientos y automatizaciones en una sola plataforma, reduciendo la dispersión de herramientas
- +Rentable en comparación con competidores más costosos
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Los reseñadores reportan errores ocasionales y problemas de confiabilidad en las integraciones
- −Los análisis e informes se describen como básicos/limitados, con métricas que pueden ser difíciles de consultar
- −Las capacidades de IA/chatbot son limitadas y tienen topes (p. ej., límites de conversaciones de IA en los niveles inferiores)
- −El precio por usuario puede aumentar a medida que crece el equipo, y la aplicación móvil va por detrás de la experiencia de escritorio
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense