| Audyense Score | 76ASSólido | 29AS*Bajo |
| Posicionamiento | Ticketing de centro de ayuda práctico para equipos en crecimiento. | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Basic$24
- Team$49
- Pro$99
- Enterprise ProFree
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI-assisted support via HappyFox Assist AI and AI-powered features | — |
| Automation & macros | SíSmart rules, canned responses, and workflow automation | — |
| CSAT & satisfaction surveys | SíBuilt-in CSAT surveys from Team tier upward | — |
| Knowledge base & help center | SíNative knowledge base, though editor criticized vs rivals | — |
| Live chat & messaging | ParcialAvailable via separate HappyFox Chat product/add-on | — |
| Omnichannel support | SíEmail, web, chat, social, and voice into one queue | — |
| Public API | SíREST API for integrations and custom workflows | — |
| Reporting & dashboards | SíAdvanced reporting and BI dashboards on higher tiers | — |
| Shared inbox & ticketing | SíCore shared ticketing/inbox model | — |
| SLA management | SíSLA rules included from the Basic tier | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 50+ | — |
| Valoración agregada | 4.5 · 137 reviews | 9.0 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsSalesforceJiraShopifyMailchimp+8 más | — |
| Seguridad y cumplimiento | GDPRSOC 2HIPAAISO 27001 | — |
| Pros | - +Configuración rápida y sencilla, con una interfaz intuitiva y una curva de aprendizaje corta
- +Atención al cliente receptiva y bien valorada
- +Sólida personalización y automatización (respuestas predefinidas, reglas inteligentes, gestión de SLA)
- +Buena relación calidad-precio para equipos pequeños y medianos
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −El editor de la base de conocimientos es más débil que el de algunos competidores, como Zendesk
- −Puede carecer de la funcionalidad avanzada que necesitan las grandes empresas
- −Los recientes aumentos de precios y los mínimos por agente han generado preocupación por los costos
- −El chat en vivo es un producto/complemento independiente, en lugar de estar totalmente integrado
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense