| Audyense Score | 78ASSólido | 29AS*Bajo |
| Posicionamiento | Helpdesk nativo de Shopify y centrado en la IA, diseñado para el soporte de ecommerce | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$10
- Basic$60
- Pro$360
- Advanced$900
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | SíUnified multichannel inbox consolidating email, chat, SMS, social, and voice. | — |
| Live chat & messaging | SíNative live chat widget with cart/order context for ecommerce sites. | — |
| Knowledge base & help center | SíHelp center / knowledge base for self-service and AI Agent answers. | — |
| Omnichannel support | SíEmail, chat, SMS, voice, and social (Instagram, Facebook, WhatsApp) in one platform. | — |
| Automation & macros | SíMacros, rules, and automation to handle repetitive tickets and actions. | — |
| CSAT & satisfaction surveys | SíBuilt-in customer satisfaction (CSAT) surveys. | — |
| SLA management | ParcialBusiness hours and prioritization exist, but SLA tooling is lighter than enterprise-grade suites. | — |
| AI features | SíAI Agent autonomously resolves conversations, billed per resolution. | — |
| Reporting & dashboards | SíStatistics and revenue/support performance dashboards; deepest on higher tiers. | — |
| Public API | SíPublic REST API plus a 300+ app integration marketplace. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 100+ | — |
| Valoración agregada | 4.6 · 681 reviews | 8.9 · No reviews yet |
| Integraciones | ShopifyBigCommerceMagento (Adobe Commerce)KlaviyoRechargeStripe+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIHIPAA | — |
| Pros | - +Integración nativa profunda con Shopify: ver pedidos, hacer reembolsos y editar pedidos desde el ticket
- +Bandeja de entrada unificada que consolida correo electrónico, chat, SMS, redes sociales y voz en un solo lugar
- +El precio por volumen de tickets (no por usuario) permite que todo el equipo acceda a la herramienta
- +La automatización mediante macros, reglas y AI Agent reduce el tiempo de respuesta en tareas repetitivas
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −El precio se vuelve costoso a medida que crece el volumen de tickets, algo elevado para pequeñas empresas
- −El creador de reglas/automatización y filtros se vuelve confuso de navegar a gran escala
- −El conjunto de funciones y el marketing están muy orientados a Shopify; otras plataformas quedan rezagadas
- −El AI Agent tiene un cargo aparte por resolución ($0,90-$1,00) además del costo del plan
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense