| Audyense Score | 41AS*Bajo | 29AS*Bajo |
| Posicionamiento | Plataforma todo en uno de feedback de clientes, reporte de errores y soporte con IA | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$49
- Team$149
- Pro$299
- Enterprise$999
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíKai AI agent family (support, Resolve, Code, PM) handles tier-1 chat, investigation, and dev-ticket generation. | — |
| Automation & macros | ParcialWorkflow automation and AI-driven routing (Kai Resolve) exist; no explicit classic "macros" feature confirmed in sourced materials. | — |
| CSAT & satisfaction surveys | SíSurveys are listed among core product features on Gleap's site. | — |
| Knowledge base & help center | SíBuilt-in knowledge base is a named feature across all plans, including Starter. | — |
| Live chat & messaging | SíLive chat is a core, explicitly listed feature. | — |
| Omnichannel support | SíSite describes "multichannel support" combining chat, bug reports, and feedback. | — |
| Public API | ParcialNo dedicated public API page found; webhooks, Zapier, and integrations imply API access exists but is not independently confirmed. | — |
| Reporting & dashboards | ParcialKai PM clusters feedback and prioritizes roadmaps, but no explicit analytics/reporting dashboard feature was confirmed in sourced materials. | — |
| Shared inbox & ticketing | SíConsolidates chat, bug reports, and feedback into a unified inbox per product description. | — |
| SLA management | NoNo SLA management feature found in sourced materials; Enterprise tier mentions "dedicated support" but not formal SLA tooling. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 40+ | — |
| Valoración agregada | 4.6 · No reviews yet | 8.9 · No reviews yet |
| Integraciones | SlackJiraGitHubGitLabBitbucketTrello+12 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPR | — |
| Pros | - +Combina reporte de errores, chat en vivo, feedback, roadmap y base de conocimiento en una sola plataforma, reduciendo la dispersión de herramientas para equipos pequeños (G2)
- +Interfaz intuitiva con una configuración y curva de aprendizaje sencillas (G2, Product Hunt)
- +Equipo de soporte al cliente receptivo y rápido, elogiado de forma constante en las plataformas de reseñas (G2, Capterra, Product Hunt)
- +Automatiza el enrutamiento desde el reporte de errores/feedback hasta tickets en herramientas como GitHub y Jira, acelerando el tiempo de resolución (G2)
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −La segmentación de audiencias para la mensajería saliente carece de una lógica de filtros combinada AND/OR (Capterra)
- −Algunos usuarios encontraron complicada la configuración inicial de autenticación de usuarios durante la implementación (Product Hunt)
- −Algunos elementos de la interfaz todavía necesitan pulirse a medida que el producto madura (G2)
- −La documentación de soporte podría ser más completa (Product Hunt)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense