| Audyense Score | 81ASSólido | 29AS*Bajo |
| Posicionamiento | Bandeja de entrada compartida y plataforma de atención al cliente para el correo electrónico y el soporte en equipo | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$25
- Professional$65
- Enterprise$105
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | ParcialAI Topics included on all plans, but Copilot, Autopilot, Smart QA and CSAT are paid add-ons unless on Enterprise | — |
| Automation & macros | SíMacros and automation rules on all plans; rule count scales with tier (unlimited on Enterprise) | — |
| CSAT & satisfaction surveys | ParcialSmart CSAT is a paid add-on; included only on Enterprise | — |
| Knowledge base & help center | SíNo-code public knowledge base; multi-language on Enterprise | — |
| Live chat & messaging | SíLive chat channel available; omnichannel including chat on Professional and above | — |
| Omnichannel support | SíEmail, SMS, social and chat unified from Professional plan up | — |
| Public API | SíPublic REST API and developer platform at dev.frontapp.com | — |
| Reporting & dashboards | SíBasic analytics on Starter; advanced analytics on Professional and above | — |
| Shared inbox & ticketing | SíCore product; shared inbox with assignment on all plans | — |
| SLA management | SíSLA rules, routing and assignment rules widely cited as a strength | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 160+ | — |
| Valoración agregada | 4.6 · 2.4k reviews | 8.9 · No reviews yet |
| Integraciones | SalesforceHubSpotSlackJiraAsanaShopify+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001GDPR | — |
| Pros | - +La bandeja de entrada compartida, con una asignación clara de conversaciones, evita que se pierdan mensajes y da una propiedad clara
- +Fácil de usar con una capacitación mínima; una gran mejora respecto a un cliente de correo tradicional
- +Sólido enrutamiento, gestión de SLA y analítica para equipos que manejan altos volúmenes de mensajes
- +Las reglas de automatización y las macros agilizan el trabajo de soporte repetitivo
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −El precio por usuario es alto, escala mal para equipos más grandes y resulta elevado para pymes
- −Las funciones de IA (Copilot, Smart QA, Smart CSAT, Autopilot) son complementos de pago independientes fuera del plan Enterprise
- −Se reportan como poco fiables algunas integraciones (por ejemplo, HubSpot) y la sincronización bidireccional con Outlook
- −Las herramientas de IA nativas se perciben como ligeras en comparación con plataformas de IA de terceros dedicadas
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense