| Audyense Score | 76ASSólido | 29AS*Bajo |
| Posicionamiento | Servicio, operaciones y activos unificados | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$19
- Growth$49
- Pro$99
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Automation & macros | SíLow-code workflow automation and intelligent routing. | — |
| CSAT & satisfaction surveys | SíConfigurable CSAT/CES/NPS surveys with dedicated reporting. | — |
| Knowledge base & help center | SíFull knowledge base with versioning, approvals, and AI-assisted drafting. | — |
| Live chat & messaging | ParcialDelivered via a Freshchat integration, not native to core Freshservice. | — |
| Omnichannel support | ParcialAchieved mainly through companion Freshworks products (Freshchat, Freshcaller). | — |
| Shared inbox & ticketing | SíTicketing is inherently a shared/team inbox model across agent groups. | — |
| SLA management | SíExplicit SLA management starting at the Growth tier. | — |
| AI features | SíFreddy AI Copilot, AI Agent, and AI Insights (add-on on lower tiers, included on Enterprise). | — |
| Public API | SíDocumented REST API (v2) covering tickets, assets, problems, changes, and releases. | — |
| Mobile app | SíNative iOS/Android apps with ticket management and asset scanning. | — |
| Reporting & dashboards | ParcialBuilt-in analytics exist but customization is the most consistently criticized area. | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 15+ | — |
| Valoración agregada | 4.6 · 1.3k reviews | 9.0 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsAzure Active DirectoryMicrosoft IntuneMicrosoft Active DirectoryAzure DevOps+9 más | — |
| Seguridad y cumplimiento | SOC 2ISO 27001GDPR | — |
| Pros | - +Interfaz limpia e intuitiva, con un onboarding rápido tanto para administradores como para usuarios finales.
- +Sólida automatización de flujos de trabajo que reduce el enrutamiento manual de tickets y el trabajo de escalado.
- +Buena gestión de activos y CMDB integradas junto con la gestión de tickets.
- +Buena relación calidad-precio en comparación con herramientas ITSM empresariales como ServiceNow.
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Los informes son un punto débil recurrente: a menudo hay que exportarlos manualmente a Excel para una personalización real.
- −Funciones avanzadas como la gestión de cambios, problemas y releases quedan bloqueadas detrás de niveles de precio más altos.
- −Para algunos reseñadores, la funcionalidad de la app móvil es más limitada que la de escritorio.
- −Las automatizaciones complejas y las integraciones vía API pueden presentar errores y lentitud ocasionales.
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense