| Audyense Score | 82ASSólido | 29AS*Bajo |
| Posicionamiento | Helpdesk y gestión de tickets impulsados por IA para equipos de soporte en crecimiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Growth$19
- Pro$55
- Enterprise$89
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | ParcialFreddy AI Agent included with limited sessions; Freddy AI Copilot and extra sessions are paid add-ons. | — |
| Automation & macros | SíAutomations, scenario/macros and workflow rules from the Growth plan up (not on Free). | — |
| CSAT & satisfaction surveys | SíBuilt-in customer satisfaction (CSAT) surveys. | — |
| Knowledge base & help center | SíSelf-service knowledge base on all plans; multilingual on Pro+. | — |
| Live chat & messaging | ParcialLive chat comes via Freshchat / the Freshdesk Omni bundle, not core Freshdesk ticketing. | — |
| Omnichannel support | ParcialFull omnichannel (chat, phone, social, messaging) requires upgrading to Freshdesk Omni. | — |
| Public API | SíDocumented REST API and webhooks for integrations. | — |
| Reporting & dashboards | SíCurated reports on all tiers; custom dashboards on Pro+, though reviewers find depth limited. | — |
| Shared inbox & ticketing | SíTeam inbox / shared ticketing is the core of the product. | — |
| SLA management | SíSLA policies from Growth; multiple SLA policies and business hours on Pro+. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 1,000+ | — |
| Valoración agregada | 4.4 · 7.0k reviews | 8.9 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsSalesforceHubSpotJiraShopify+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001GDPRHIPAA+1 más | — |
| Pros | - +Interfaz intuitiva y limpia, fácil de aprender para agentes nuevos
- +Configuración e implementación rápidas y de bajo esfuerzo
- +Automatización robusta, macros y flujos de SLA que mejoran la eficiencia
- +Precios competitivos frente a helpdesks empresariales como Zendesk
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Los informes y paneles se sienten superficiales frente a la competencia
- −Las opciones de personalización son limitadas en los niveles inferiores
- −El costo total aumenta rápido al añadir los complementos de Freddy AI y canales adicionales
- −La capacidad de respuesta del soporte del proveedor puede ser inconsistente
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense