| Audyense Score | 60ASAceptable | 29AS*Bajo |
| Posicionamiento | Agentes de IA generativa que resuelven, priorizan y asisten sobre tu helpdesk existente | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | | - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | NoLayers on your helpdesk, which owns the inbox | — |
| SLA management | NoHandled by the underlying helpdesk, not Forethought | — |
| Knowledge base & help center | ParcialUses your existing KB to answer; does not host its own KB | — |
| CSAT & satisfaction surveys | ParcialAnalyzes sentiment/insights via Discover; not a dedicated survey builder | — |
| Automation & macros | SíTriage auto-classifies intent and routes tickets to the right queue/agent | — |
| AI features | SíCore product; generative-AI agents autonomously resolve conversations | — |
| Public API | SíOffers APIs and 70+ integrations for connecting systems | — |
| Reporting & dashboards | ParcialDeflection analytics exist but reviewers cite reporting as limited | — |
| Live chat & messaging | SíSolve agent sits in the chat widget to answer live | — |
| Omnichannel support | SíHandles chat and email inbox channels | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 70+ | — |
| Valoración agregada | 4.3 · 164 reviews | 8.9 · No reviews yet |
| Integraciones | ZendeskSalesforceIntercomFreshdeskKustomerGladly+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPRHIPAA | — |
| Pros | - +Alta capacidad de desvío de tickets y automatización de tareas repetitivas como el etiquetado y el enrutamiento
- +Interfaz intuitiva y fácil de usar que simplifica la implementación y el uso diario
- +Equipo de soporte al cliente receptivo y útil
- +Sólidas integraciones nativas con los helpdesks existentes (Zendesk, Salesforce, Freshdesk)
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Costoso; el precio complica la elaboración de presupuestos y puede presionar el retorno de la inversión
- −Las funciones de informes y analítica son limitadas
- −Mantener la base de conocimiento supone una carga, y las respuestas de la IA pueden quedar desactualizadas o ser inexactas si no se mantiene
- −Algunos usuarios finales reportan bucles del chatbot y dificultad para llegar a un agente humano
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense