| Audyense Score | 67ASAceptable | 29AS*Bajo |
| Posicionamiento | Mesa de ayuda para ecommerce impulsada por IA para vendedores multicanal | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Essential$39
- Growth$89
- Professional$119
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI Agent, Smart Reply, sentiment analysis and AI ticket grouping | — |
| Automation & macros | SíRule-based message automations and reply templates on all plans | — |
| CSAT & satisfaction surveys | SíCSAT surveys from Growth tier and CSAT for chatbots | — |
| Knowledge base & help center | SíBuild a help-article library for customer self-service | — |
| Live chat & messaging | SíLive Chat included, plus a 24/7 webstore chatbot | — |
| Omnichannel support | SíMarketplaces, webstores, email and social (WhatsApp, Instagram, Facebook, TikTok Shop) in one inbox | — |
| Public API | SíDocumented REST API at developers.edesk.com with token auth | — |
| Reporting & dashboards | SíReal-time Insights and Reporting (from Growth tier) | — |
| Shared inbox & ticketing | SíUnified smart inbox with assignment across the team | — |
| SLA management | SíCustomizable SLA targets by ticket type, order status and segment | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 300+ | — |
| Valoración agregada | 4.4 · 71 reviews | 8.9 · No reviews yet |
| Integraciones | AmazoneBayWalmartMiraklKauflandShopify+14 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Centraliza los mensajes de marketplace, tienda web y redes sociales en una sola bandeja de entrada
- +Detalles y acciones de pedidos (reembolsos, cancelaciones) adjuntos a cada ticket
- +Soporte al cliente receptivo y servicial, con una incorporación rápida
- +Las reglas de automatización y las plantillas aceleran notablemente la gestión de tickets
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −El precio se percibe como elevado, especialmente para equipos con múltiples usuarios o más grandes
- −La funcionalidad de búsqueda dentro de la aplicación se critica por ser débil
- −Algunos usuarios perciben partes de la experiencia de usuario como poco ágiles o anticuadas
- −Los equipos que necesitan enrutamiento avanzado o departamentos la superan y migran a suites más grandes
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense