| Audyense Score | 67ASAceptable | 29AS*Bajo |
| Posicionamiento | Plataforma omnicanal de servicio al cliente conversacional | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Growth€89
- Ultimate€139
- Prime€179
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíMim autonomous AI agent and AI co-pilot; intent detection on higher tiers | — |
| Automation & macros | SíAdvanced automations and skills-based routing (Ultimate+) | — |
| CSAT & satisfaction surveys | ParcialFeedback/CSAT capture available; reviewers note analytics depth is limited | — |
| Knowledge base & help center | SíBuilt-in knowledge base and Knowledge-Centered Service | — |
| Live chat & messaging | SíLive chat is a core channel in the unified workspace | — |
| Omnichannel support | SíPhone, email, chat, social, and messaging unified; a core strength | — |
| Public API | SíOpen API plus enterprise API limits on Prime | — |
| Reporting & dashboards | ParcialDashboards exist but reviewers say reporting lacks depth; Advanced Insights on Prime | — |
| Shared inbox & ticketing | SíUnified conversation-based agent workspace acts as shared inbox | — |
| SLA management | SíSLA management included from Growth tier | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 50+ | — |
| Valoración agregada | 4.2 · 391 reviews | 9.0 · No reviews yet |
| Integraciones | ShopifyKlaviyoBrazeRechargeAdaJira+10 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPR | — |
| Pros | - +Consolida todos los canales de comunicación en un único espacio de trabajo para agentes, fácil de usar
- +Sólidas capacidades omnicanal y de enrutamiento/automatización (puntuación omnicanal en G2 de ~8.7)
- +Soporte de producto receptivo y útil durante la incorporación y el uso diario
- +Calidad de llamada confiable y enrutamiento inteligente flexible
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Los informes y la analítica carecen de profundidad y sofisticación
- −Condiciones comerciales rígidas: contratos anuales, mínimos de usuarios y largos períodos de vinculación
- −La telefonía con precio por minuto para llamadas entrantes se percibe como anticuada
- −Se han reportado problemas ocasionales de integración (por ejemplo, adjuntos de email que no se transfieren) y experiencias de soporte inconsistentes
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense