| Audyense Score | 75ASSólido | 29AS*Bajo |
| Posicionamiento | Una sola plataforma de IA. Todos los equipos. Todos tus datos: recordados. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - MiniFree
- ProCustom pricing
- MaxCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Omnichannel support | SíEmail, Slack, in-app chat (PLuG), WhatsApp, Twilio channels documented | — |
| Shared inbox & ticketing | SíCore ticketing/conversations model is the product foundation | — |
| Knowledge base & help center | SíNative knowledge base plus hosted help center | — |
| Live chat & messaging | SíPLuG live chat widget, GPT-powered | — |
| CSAT & satisfaction surveys | SíNative CSAT on Conversation automation, customizable questions/delay | — |
| Automation & macros | SíTuring Bot auto-responses, routing rules, tagging, round-robin assignment | — |
| SLA management | SíNative SLA Trackers with dedicated API endpoints | — |
| AI features | SíAI-native platform: Agent Studio, Turing Bot, conversational analytics | — |
| Mobile app | Sí"Computer, by DevRev" app on iOS App Store and Google Play | — |
| Public API | SíFull REST API, OpenAPI 3.0 spec, and webhooks | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 15+ | — |
| Valoración agregada | 4.4 · 196 reviews | 8.9 · No reviews yet |
| Integraciones | SalesforceJiraZendeskSlackMicrosoft TeamsGitHub+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type 2ISO/IEC 27001:2022GDPRHIPAA+1 más | — |
| Pros | - +Conecta las incidencias reportadas por los clientes directamente con los tickets de ingeniería, de modo que soporte e ingeniería comparten una misma vista
- +Integración profunda y en tiempo real con Slack para comentarios y actualizaciones
- +Fuerte asistencia de IA: transiciones automáticas de estado, mejoras sugeridas de descripción
- +Amplia personalización mediante snap-ins y flujos de trabajo
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Los reseñadores describen la interfaz como poco ágil, con demasiada información en pantalla a la vez
- −La experiencia de filtrado de la lista de incidencias no es clara ni intuitiva
- −Lentitud ocasional al manejar varias tareas a la vez
- −Los niveles Pro y Max requieren cotización y no tienen precios publicados
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
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Audyense