| Audyense Score | 71ASSólido | 29AS*Bajo |
| Posicionamiento | Mesa de ayuda omnicanal que puedes ejecutar en la nube o de forma totalmente autoalojada on-premise | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS, Instalación local | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Team$29
- Professional$59
- Enterprise$99
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíDeskpro AI available on Professional and above, including an AI-powered chatbot. | — |
| Automation & macros | SíTriggers, macros, and workflow automation are core to the platform. | — |
| CSAT & satisfaction surveys | SíCustomer satisfaction feedback; also integrates SurveyMonkey. | — |
| Knowledge base & help center | SíSelf-service help center / knowledge base and guides included on all tiers. | — |
| Live chat & messaging | SíLive chat is one of the native support channels in the unified inbox. | — |
| Omnichannel support | SíEmail, live chat, phone/voice, and social media ticketing in one inbox. | — |
| Public API | SíDeskpro provides a REST API and app framework; also connects via Zapier to 1000+ apps. | — |
| Reporting & dashboards | SíBuilt-in reporting and analytics included from the Team tier. | — |
| Shared inbox & ticketing | SíUnified/shared agent inbox across channels. | — |
| SLA management | SíSLA tracking and escalation are standard helpdesk capabilities in Deskpro. | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 80+ | — |
| Valoración agregada | 4.2 · 97 reviews | 9.0 · No reviews yet |
| Integraciones | SlackJiraSalesforceMicrosoft TeamsHubSpotAsana+9 más | — |
| Seguridad y cumplimiento | SOC 2ISO 27001GDPRHIPAA+4 más | — |
| Pros | - +Conjunto de funciones potente y altamente personalizable, con automatización de flujos de trabajo
- +Posibilidad de elegir despliegue en la nube o autoalojado/on-premise, con migración entre ambos
- +Sólido soporte multimarca y multilingüe en una sola mesa de ayuda
- +Soporte al cliente receptivo y bien valorado
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Curva de aprendizaje, especialmente para la configuración avanzada y las funciones de administración
- −Algunos reseñadores describen la interfaz como recargada o menos pulida que la de la competencia
- −Se han reportado lentitudes ocasionales de rendimiento (por ejemplo, con muchas pestañas abiertas)
- −Se han señalado errores menores en los módulos del portal de clientes y las guías
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense