AudyenseRegistro lado a lado
Desk365 vs. Userlike
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Userlike parte de Free por usuario, frente a Desk365 con $144. Desk365 tiene la valoración agregada más alta (4.9/5 frente a 4.4/5).
Comparación completa
Desk365desde $144 per agent/month, billed annually | Userlikedesde Free | |
|---|---|---|
| Audyense Score | 57AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Mesa de ayuda impulsada por IA creada para soporte en Microsoft Teams y email | AI-powered messaging and live chat for customer teams |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio |
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| AI features | SíAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. | — |
| Automation & macros | SíConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. | — |
| CSAT & satisfaction surveys | SíCSAT surveys included starting on the Plus plan. | — |
| Knowledge base & help center | SíInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. | — |
| Live chat & messaging | SíCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. | — |
| Mobile app | ParcialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. | — |
| Omnichannel support | SíUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. | — |
| Public API | SíDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. | — |
| Reporting & dashboards | ParcialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. | — |
| Shared inbox & ticketing | SíSingle unified inbox aggregating requests across all connected channels. | — |
| SLA management | SíSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. | — |
| Analytics | — | SíMeasures support and conversation performance. |
| APIs | — | SíProvides messaging, chatbot, analytics, and client APIs. |
| Website chat | — | SíEmbeds chat on websites and pages. |
| Messaging channels | — | SíSupports WhatsApp, Messenger, Telegram, SMS, and custom channels. |
| Chat routing | — | SíRoutes conversations by skill and team. |
| AI automation | — | SíAdds chatbot and automation capabilities. |
| Video and screen sharing | — | SíSupports richer customer conversations. |
| GDPR controls | — | SíIncludes privacy and deletion controls. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.9 · 12 reviews | 4.4 · No reviews yet |
| Integraciones | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 más | WhatsAppFacebook MessengerTelegramSMSGoogle Analytics 4GPT-4+6 más |
| Seguridad y cumplimiento | SOC 2 Type 2GDPR | GDPR |
| Pros |
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| Contras |
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| Visitar Desk365 ↗ | Visitar Userlike ↗ |