| Audyense Score | 57AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Mesa de ayuda impulsada por IA creada para soporte en Microsoft Teams y email | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Standard$144
- Plus$264
- Premium$384
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. | — |
| Automation & macros | SíConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. | — |
| CSAT & satisfaction surveys | SíCSAT surveys included starting on the Plus plan. | — |
| Knowledge base & help center | SíInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. | — |
| Live chat & messaging | SíCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. | — |
| Mobile app | ParcialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. | — |
| Omnichannel support | SíUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. | — |
| Public API | SíDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. | — |
| Reporting & dashboards | ParcialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. | — |
| Shared inbox & ticketing | SíSingle unified inbox aggregating requests across all connected channels. | — |
| SLA management | SíSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.9 · 12 reviews | 8.9 · No reviews yet |
| Integraciones | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 más | — |
| Seguridad y cumplimiento | SOC 2 Type 2GDPR | — |
| Pros | - +Integración sólida y nativa con Microsoft Teams y Office 365
- +Interfaz fácil de usar que requiere una formación mínima para los agentes
- +Soporte al cliente e implementación receptivos y rápidos
- +Precios competitivos/asequibles en relación con el conjunto de funciones
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −La funcionalidad de informes necesita componentes más dinámicos y personalizables
- −Opciones de idioma limitadas en el portal de agentes
- −No se pueden personalizar los campos de adjuntos en los formularios
- −El portal de agentes aún no está disponible directamente dentro de Teams (solo lo está el lado del bot/usuario final)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense