AudyenseRegistro lado a lado
Desk365 vs. LivePerson
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Desk365 parte de $144 por usuario, frente a LivePerson con Custom pricing.
Comparación completa
Desk365desde $144 per agent/month, billed annually | LivePersondesde Custom pricing | |
|---|---|---|
| Audyense Score | 57AS*Aceptable | 26AS*Bajo |
| Posicionamiento | Mesa de ayuda impulsada por IA creada para soporte en Microsoft Teams y email | Conversational customer engagement across messaging channels |
| Plan gratuito | No | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Empresa |
| Planes de precio |
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| AI features | SíAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. | — |
| Automation & macros | SíConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. | — |
| CSAT & satisfaction surveys | SíCSAT surveys included starting on the Plus plan. | — |
| Knowledge base & help center | SíInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. | — |
| Live chat & messaging | SíCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. | — |
| Mobile app | ParcialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. | — |
| Omnichannel support | SíUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. | — |
| Public API | SíDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. | — |
| Reporting & dashboards | ParcialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. | — |
| Shared inbox & ticketing | SíSingle unified inbox aggregating requests across all connected channels. | — |
| SLA management | SíSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. | — |
| Omnichannel messaging | — | SíSupports web, app, SMS, social, WhatsApp, and more. |
| Agent workspace | — | SíGives agents a unified conversation view. |
| Bot builder | — | SíBuilds automated conversations across channels. |
| Knowledge AI | — | SíUses curated content for agent and bot answers. |
| Conversation analytics | — | SíAnalyzes sentiment, intents, and operations. |
| CRM synchronization | — | SíEmbeds context from CRM and enterprise systems. |
| Integration Hub | — | SíUses Workato and APIs for broader connectivity. |
| Generative AI | — | SíAdds summaries and agent-assist capabilities. |
| Integraciones verificadas | — | 50+ |
| Valoración agregada | 4.9 · 12 reviews | — · No reviews yet |
| Integraciones | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 más | SalesforceMicrosoft DynamicsServiceNowOracleZendeskMedallia+12 más |
| Seguridad y cumplimiento | SOC 2 Type 2GDPR | SOC 2GDPR |
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| Visitar Desk365 ↗ | Visitar LivePerson ↗ |