| Audyense Score | 76ASSólido | 29AS*Bajo |
| Posicionamiento | Mensajería empresarial todo en uno para equipos de soporte y ventas | Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Mini$45
- Essentials$95
- Plus$295
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI chatbot and AI-First Support Suite; AI credits included from Mini upward. | — |
| Automation & macros | SíShortcuts/canned responses, chat triggers, and a workflow automation builder. | — |
| CSAT & satisfaction surveys | ParcialNot explicitly confirmed in fetched sources. | — |
| Knowledge base & help center | SíIncluded from the Essentials plan upward. | — |
| Live chat & messaging | SíWebsite chat widget is the core product, available on the free plan. | — |
| Omnichannel support | SíOmnichannel inbox spanning WhatsApp, Instagram, Messenger, SMS, Telegram and more. | — |
| Public API | SíDeveloper APIs available even on the free plan. | — |
| Reporting & dashboards | SíAnalytics on Essentials; advanced analytics on Plus. | — |
| Shared inbox & ticketing | SíShared team inbox is a core feature from the free plan. | — |
| SLA management | ParcialPersonalized SLA offered only on the Enterprise plan. | — |
| 3rd party single login and integrations | — | SíDocumented in the independently researched profile. |
| Automation | — | SíDocumented in the independently researched profile. |
| workflow | — | SíDocumented in the independently researched profile. |
| and escalations | — | SíDocumented in the independently researched profile. |
| Blabby – private social hub for your staff members | — | SíDocumented in the independently researched profile. |
| Calendar and task Management | — | SíDocumented in the independently researched profile. |
| Client Management | — | SíDocumented in the independently researched profile. |
| E-Mail parsing | — | SíDocumented in the independently researched profile. |
| Integration with several scripts | — | SíDocumented in the independently researched profile. |
| Manage multiple companies support | — | SíDocumented in the independently researched profile. |
| Multi-channel – Facebook | — | SíDocumented in the independently researched profile. |
| Twitter | — | SíDocumented in the independently researched profile. |
| phone | — | SíDocumented in the independently researched profile. |
| Chat | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 80+ | — |
| Valoración agregada | 4.5 · 179 reviews | 9.2 · No reviews yet |
| Integraciones | SlackShopifyWooCommerceWordPressHubSpotSalesforce+9 más | — |
| Seguridad y cumplimiento | GDPRSOC 2 | — |
| Pros | - +Buena relación calidad-precio; mucho más económica que competidores con precio por usuario como Intercom
- +Configuración e incorporación rápidas y aptas para principiantes
- +Soporte al cliente receptivo y bien valorado
- +Muchos canales de comunicación consolidados en una sola bandeja de entrada omnicanal
| - +Independent review documents a concrete business workflow
- +Documented capability: 3rd party single login and integrations
- +Documented capability: Automation
- +Documented capability: workflow
- +Documented capability: and escalations
|
| Contras | - −Las notificaciones poco fiables pueden provocar la pérdida de mensajes de clientes
- −La aplicación móvil carece de funciones disponibles en la versión web
- −La configuración de automatización y flujos de trabajo puede volverse compleja
- −Gran salto de precio entre los niveles Essentials ($95) y Plus ($295)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense