| Audyense Score | 76ASSólido | 29AS*Bajo |
| Posicionamiento | Mensajería empresarial todo en uno para equipos de soporte y ventas | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Mini$45
- Essentials$95
- Plus$295
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI chatbot and AI-First Support Suite; AI credits included from Mini upward. | — |
| Automation & macros | SíShortcuts/canned responses, chat triggers, and a workflow automation builder. | — |
| CSAT & satisfaction surveys | ParcialNot explicitly confirmed in fetched sources. | — |
| Knowledge base & help center | SíIncluded from the Essentials plan upward. | — |
| Live chat & messaging | SíWebsite chat widget is the core product, available on the free plan. | — |
| Omnichannel support | SíOmnichannel inbox spanning WhatsApp, Instagram, Messenger, SMS, Telegram and more. | — |
| Public API | SíDeveloper APIs available even on the free plan. | — |
| Reporting & dashboards | SíAnalytics on Essentials; advanced analytics on Plus. | — |
| Shared inbox & ticketing | SíShared team inbox is a core feature from the free plan. | — |
| SLA management | ParcialPersonalized SLA offered only on the Enterprise plan. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 80+ | — |
| Valoración agregada | 4.5 · 179 reviews | 8.9 · No reviews yet |
| Integraciones | SlackShopifyWooCommerceWordPressHubSpotSalesforce+9 más | — |
| Seguridad y cumplimiento | GDPRSOC 2 | — |
| Pros | - +Buena relación calidad-precio; mucho más económica que competidores con precio por usuario como Intercom
- +Configuración e incorporación rápidas y aptas para principiantes
- +Soporte al cliente receptivo y bien valorado
- +Muchos canales de comunicación consolidados en una sola bandeja de entrada omnicanal
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Las notificaciones poco fiables pueden provocar la pérdida de mensajes de clientes
- −La aplicación móvil carece de funciones disponibles en la versión web
- −La configuración de automatización y flujos de trabajo puede volverse compleja
- −Gran salto de precio entre los niveles Essentials ($95) y Plus ($295)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense