Registro lado a lado

ContactPigeon vs. Zoom Phone

Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.

La versión corta

Zoom Phone parte de $1 por usuario, frente a ContactPigeon con $50. ContactPigeon tiene la valoración agregada más alta (5.0/5 frente a 4.6/5). ContactPigeon lista más integraciones (17+ frente a 8+).

Comparación completa

	ContactPigeondesde $50 per month	Zoom Phonedesde $1 per month
Audyense Score	79ASSólido	61AS*Aceptable
Posicionamiento	Omnichannel customer engagement platform built for e-commerce and retail	Zoom Phone?
Plan gratuito	No	No
Implementación	Nube / SaaS	Nube / SaaS
Mejor encaje	PYME, Mediana empresa	PYME, Mediana empresa, Empresa
Planes de precio	Starter$50 Growth$99	Starting plan$1 Higher tiersCustom pricing
A/B testing	SíNative multi-variate split testing for email and campaigns	—
AI features	SíMenura AI: predictive analytics, churn detection, AI personalization	—
Audience segmentation	SíAdvanced segmentation with built-in CDP unifying behavioral & transactional data	—
Campaign analytics	SíReal-time reporting dashboards	—
Email marketing	SíCore channel with unlimited sends on both paid tiers	—
Landing pages & forms	SíDrag-and-drop landing page builder plus pop-up/signup forms	—
Marketing automation	SíCore product category: automated, triggered omnichannel journeys	—
Public API	SíDocumented public API for read/write access	—
SMS marketing	SíSMS, WhatsApp, and Viber all native channels	—
Social media management	ParcialCovers Facebook/Meta paid ads only, not organic post scheduling	—
Cloud PBX and VoIP calling	—	SíDocumented in the sourced profile.
Auto attendants and IVR	—	SíDocumented in the sourced profile.
Call queues and ring groups	—	SíDocumented in the sourced profile.
Global reach and BYOC	—	SíDocumented in the sourced profile.
Voicemail with transcription	—	SíDocumented in the sourced profile.
Call recording and monitoring	—	SíDocumented in the sourced profile.
AI Companion for calls	—	SíDocumented in the sourced profile.
Team SMS/MMS	—	SíDocumented in the sourced profile.
Zoom Workplace integration	—	SíDocumented in the sourced profile.
Call analytics and reporting	—	SíDocumented in the sourced profile.
Call delegation and shared lines	—	SíDocumented in the sourced profile.
Emergency services (E911) support	—	SíDocumented in the sourced profile.
Integraciones verificadas	17+	8+
Valoración agregada	5.0 · 294 reviews	4.6 · 2.5k reviews
Integraciones	ShopifyBigCommerceWooCommerceMagento (Adobe Commerce)NopCommercePrestaShop+11 más	SalesforceHubSpotHubSpot Marketing HubOutreachSlackOutlook+2 más
Seguridad y cumplimiento	GDPRISO 27001	—
Pros	Strong automation and workflow builder supporting complex, multi-channel journeys. Genuinely omnichannel: email, push, pop-ups, SMS/Viber/WhatsApp, and Facebook Ads all native. Customer support is a standout, with a named account and customer-success manager. Solid analytics and reporting dashboards for campaign and customer-behavior insight.	High-quality, reliable call audio across desktop, mobile, and desk phones. Very easy for end users to learn and for admins to deploy compared with legacy PBXs. Seamless integration with Zoom Meetings, Team Chat, and the broader Zoom Workplace platform. Competitive per-user Documented capability: Cloud PBX and VoIP calling Documented capability: Auto attendants and IVR Names workflow connections including Salesforce, HubSpot, HubSpot Marketing Hub
Contras	UI/interface described by multiple reviewers as outdated. Occasional performance lag, especially with segmentation and list updates. Learning curve on advanced automation builder features for new users. Minor friction points, like one-by-one image uploads with no drag-and-drop batch.	olidate voice, video, chat, and AI features on the Zoom platform, replace legacy PBXs, and support remote or hybrid workers with a cloud-based phone system. SMB Mid-market Enterprise IT Directors System Administrators Operations Managers Contact Center Leaders Sales and Support Managers Probably not for Businesses that require highly specialized, standalone contact center functionality or very deep third-party integrations beyond Zoom’s ecosystem, or organizations that must keep telephony entirely on-premises. Compare your options How Zoom Phone compares Within the cloud PBX and VoIP market, Zoom Phone competes directly with established UCaaS providers such as RingCentral, 8x8, Dialpad, Nextiva, and Microsoft Teams Phone. Compared with these competitors, Zoom Phone often stands out on price-to-feature ratio, especially for organizations that already use Zoom for meetings and collaboration. The tight integration with Zoom Workplace and AI Companion means users can place calls, escalate to video, chat, and collaborate in documents without switching tools, which can simplify user training and reduce IT overhead. Where some rivals like RingCentral or 8x8 currently lead is in the breadt Pricing and usage limits should be checked against the exact plan Fit is strongest for the stated SMB, Mid-market, Enterprise audience Reported outcomes should be validated with the buyer's own data
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