| Audyense Score | 74ASSólido | 29AS*Bajo |
| Posicionamiento | Chat en vivo, tickets y mensajería omnicanal para equipos de soporte regulados y empresariales | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS, Instalación local | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Live Chat Startup$39
- Live Chat Plus$69
- Live Chat Ultra / AI & Ticketing add-onsCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíDedicated AI Agent, AI Copilot, AI Insights, AI Knowledge, and AI QA product lines (contact-sales pricing) | — |
| Automation & macros | ParcialChat routing and guided workflows exist; no dedicated public "macros" terminology found | — |
| CSAT & satisfaction surveys | SíNative post-chat "Chat Rating and Feedback" survey feature | — |
| Knowledge base & help center | SíNative Knowledge Base product plus an AI Knowledge layer | — |
| Live chat & messaging | SíCore product across Startup/Plus/Ultra tiers | — |
| Mobile app | ParcialiOS/Android agent apps exist but lack dashboard/monitoring parity with desktop | — |
| Omnichannel support | SíMarketed as an AI-powered omnichannel platform spanning chat, email, social, and SMS | — |
| Public API | ParcialA REST API exists but no single official public developer-docs URL was confirmed | — |
| Reporting & dashboards | ParcialReal-time dashboards and scheduled reports exist but reviewers call the depth basic | — |
| Shared inbox & ticketing | SíTicketing & Messaging module (contact-sales pricing) | — |
| SLA management | SíSLA policies and SLA-driven routing, available on Enterprise/Omnichannel Gold & Platinum packages | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 20+ | — |
| Valoración agregada | 4.5 · 148 reviews | 8.9 · No reviews yet |
| Integraciones | ZapierSalesforceHubSpotMicrosoft Dynamics 365ZendeskShopify+14 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001PCI DSSHIPAA+4 más | — |
| Pros | - +Interfaz intuitiva y fácil de configurar, elogiada en las reseñas de Capterra y G2
- +Tiempo de actividad fiable y persistencia de sesión: los chats sobreviven a cambios de dispositivo y actualizaciones del navegador
- +Soporte al cliente del proveedor receptivo, mencionado repetidamente en las reseñas
- +Amplia cobertura de cumplimiento integrada (SOC 2, HIPAA, GDPR, TX-RAMP)
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Varios reseñadores describen los informes y análisis como básicos
- −La aplicación móvil carece de la funcionalidad de panel/monitoreo disponible en el escritorio
- −Opciones limitadas de personalización de interfaz y temas
- −Algunos compradores la perciben como más costosa que las alternativas de código abierto
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense