| Audyense Score | 66ASAceptable | 29AS*Bajo |
| Posicionamiento | Plataforma de atención al cliente de código abierto y autoalojable, una alternativa a Intercom y Zendesk | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS, Instalación local | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Community (Self-hosted)Free
- HackerFree
- Startups$19
- Business$39
- Enterprise$99
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | SíOmnichannel shared inbox is the core of the product, with assignment, private notes, and @mentions. | — |
| Live chat & messaging | SíCustomizable website live chat widget available on all tiers including the free plan. | — |
| Knowledge base & help center | SíBuilt-in help center/knowledge base with AI-powered search (Startups tier and up). | — |
| Omnichannel support | SíEmail, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, and API channels. | — |
| Automation & macros | SíAutomation rules, macros, and canned responses; advanced automation on Business tier. | — |
| CSAT & satisfaction surveys | SíCSAT surveys and reports available from the Startups tier. | — |
| SLA management | SíSLA management is available on the Business tier and above. | — |
| AI features | SíCaptain AI assistant and Copilot for automated replies and answer suggestions, metered by credits. | — |
| Reporting & dashboards | ParcialConversation/agent/inbox/CSAT reports and dashboards exist, but reviewers describe analytics as fairly basic. | — |
| Public API | SíFull REST API and webhooks; API-first, open-source platform. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 40+ | — |
| Valoración agregada | 4.5 · 16 reviews | 8.9 · No reviews yet |
| Integraciones | SlackDialogflowShopifyGoogle TranslateLinearWhatsApp+8 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPR | — |
| Pros | - +Código abierto y autoalojable, lo que otorga control total sobre los datos de los clientes y reduce los costos
- +Bandeja de entrada compartida omnicanal eficaz, con notas privadas, asignación, etiquetado y respuestas predefinidas
- +Las reglas de automatización y los disparadores de flujo de trabajo reducen el trabajo de soporte manual y repetitivo
- +Buena relación calidad-precio frente a Intercom/Zendesk, con un nivel gratuito y una edición Community gratuita
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −La configuración autoalojada y el mantenimiento continuo requieren un esfuerzo de ingeniería real y pueden ser complicados
- −Algunos reseñadores consideran que los informes y análisis son básicos
- −La interfaz y la experiencia de usuario podrían estar más pulidas en algunos aspectos
- −Las capacidades de IA/automatización son menos avanzadas que las de algunos competidores
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense