Audyense·
Añade tu producto
Registro lado a lado

Chatbase vs. Smartsupp

Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.

La versión corta

Smartsupp parte de Free por usuario, frente a Chatbase con $32. Chatbase tiene la valoración agregada más alta (4.8/5 frente a 4.7/5).

Comparación completa

Chatbasedesde $32 per month
Smartsuppdesde Free
Audyense Score59AS*Aceptable75ASSólido
PosicionamientoAI agents for customer experience and support, trained on your own dataLive chat and AI agents that turn visitors into customers
Plan gratuitoSíSí
ImplementaciónNube / SaaSNube / SaaS
Mejor encajeStartup, PYME, Mediana empresaStartup, PYME, Mediana empresa
Planes de precio
  • FreeFree
  • Hobby$32
  • Standard$120
  • Pro$400
  • FreeFree
  • Solo$17
  • Plus$25
  • Expert$83
  • Enterprise$280
AI features—SíAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog.
Public API—SíDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above.
Reporting & dashboards—SíStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up).
Mobile app—SíNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go.
Shared inbox & ticketing—SíMulti-operator shared conversation inbox with team features on Plus and Expert tiers.
Live chat & messaging—SíCore product: real-time website live chat widget with visitor tracking and behavior recording.
Knowledge base & help center—ParcialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product.
Omnichannel support—ParcialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel.
Automation & macros—SíAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates.
CSAT & satisfaction surveys—SíBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard.
SLA management—NoNo dedicated SLA or escalation-management feature in any plan.
Integraciones verificadas—15+
Valoración agregada4.8 · 19 reviews4.7 · 1.0k reviews
Integraciones
SlackWhatsAppZendeskStripe
ShopifyWordPressWooCommercePrestaShopMagentoWix+9 más
Seguridad y cumplimiento
SOC 2 Type IIGDPRHIPAA
GDPR
Pros—
  • Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
  • Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
  • Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
  • Detailed visitor tracking and behavior recording give agents useful context mid-conversation
Contras—
  • Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
  • No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
  • Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
  • Some Capterra reviewers report friction managing multiple domains/sites under a single account
Visitar Chatbase ↗Visitar Smartsupp ↗