| Audyense Score | 79ASSólido | 29AS*Bajo |
| Posicionamiento | Centro de llamadas en la nube y sistema telefónico empresarial integrado en tu CRM y sistema de asistencia. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Essentials$30
- Professional$50
- CustomCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | SíShared call inbox, shared numbers, call notes and assignment | — |
| SLA management | NoSLAs are offered as a Custom-plan contract term, not an in-product SLA-tracking feature | — |
| Knowledge base & help center | NoNot a helpdesk; no built-in knowledge base | — |
| CSAT & satisfaction surveys | NoNo native post-call CSAT surveys; would rely on integrations | — |
| Automation & macros | SíCall routing, Smartflows/IVR, ring groups, queue callback, and power dialer sequences | — |
| AI features | SíAircall AI: automatic call transcription (24 languages), AI summaries, sentiment, and AI Voice Agent | — |
| Public API | SíPublic REST API and webhooks; API access included from Essentials | — |
| Reporting & dashboards | SíCall analytics and live monitoring; Analytics+ on higher tiers | — |
| Live chat & messaging | NoVoice-first; no web live chat (offers SMS/WhatsApp messaging instead) | — |
| Omnichannel support | ParcialVoice plus SMS/MMS and WhatsApp; no email or web chat channels | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 250+ | — |
| Valoración agregada | 4.4 · 1.5k reviews | 8.9 · No reviews yet |
| Integraciones | SalesforceHubSpotZendeskIntercomGongSlack+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001GDPRHIPAA | — |
| Pros | - +Rápida de configurar y fácil de usar para representantes de soporte/ventas sin conocimientos técnicos
- +Integraciones nativas profundas con CRM y sistemas de asistencia (Salesforce, HubSpot, Zendesk, Intercom) que registran llamadas y muestran el contexto del contacto automáticamente
- +Sólido conjunto de funciones de gestión de llamadas: IVR, enrutamiento inteligente, bandeja de entrada de llamadas compartida, grabación de llamadas y marcador automático
- +Funciones de IA (transcripción de llamadas, resúmenes, análisis de sentimiento) disponibles en todos los planes
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Algunos usuarios reportan una calidad de llamada/audio inconsistente: llamadas interrumpidas y cortes de audio, especialmente en períodos de alto tráfico
- −Las disputas de facturación y contratos son una queja común (cargos inesperados, fricción en reembolsos/cancelaciones)
- −El mínimo de 3 licencias la vuelve costosa para equipos muy pequeños (un equipo de 1-2 personas igual paga por 3 licencias)
- −Los análisis avanzados, la integración CTI con Salesforce y el marcador automático están restringidos a los niveles superiores Professional/Custom
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense