| Audyense Score | 67ASAceptable | 29AS*Bajo |
| Posicionamiento | Agentes de IA para atención al cliente que resuelven, actúan y mejoran a gran escala. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Enterprise (Custom)Custom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíCore product: agentic AI agents that autonomously resolve inquiries | — |
| Automation & macros | SíPlaybooks automate complex standard operating procedures | — |
| CSAT & satisfaction surveys | ParcialTracks and reports CSAT and resolution metrics; not a full survey suite | — |
| Knowledge base & help center | SíContent ingestion and knowledge integration from existing sources | — |
| Live chat & messaging | ParcialAI-first chat with handoff to human agents via integrated helpdesks | — |
| Omnichannel support | SíVoice, chat, and email across 60+ languages | — |
| Public API | SíOpen APIs and SDKs for custom integrations and tasks | — |
| Reporting & dashboards | SíAnalytics, insights, and continuous performance monitoring | — |
| Shared inbox & ticketing | NoNot an agent inbox/helpdesk; relies on integrated CX platforms | — |
| SLA management | NoNo native ticketing SLA management found in sources | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 25+ | — |
| Valoración agregada | 4.6 · 170 reviews | 8.9 · No reviews yet |
| Integraciones | ZendeskSalesforceFreshworksGenesysGorgiasKustomer+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIHIPAAGDPRPCI DSS+1 más | — |
| Pros | - +Creador sin código, limpio y de arrastrar y soltar, para flujos de conversación
- +Sincronización rápida de conocimiento desde sistemas de asistencia como Zendesk y Freshdesk
- +Gestores de cuenta dedicados y receptivos, y una sólida incorporación
- +Amplia cobertura omnicanal y multilingüe
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Precios elevados y opacos, disponibles solo por cotización y vinculados al uso/resoluciones
- −Los usuarios finales reportan bucles del chatbot, pérdida de contexto y dificultad para escalar a una persona
- −Brechas de precisión en conversaciones complejas
- −La facturación basada en el uso dificulta la previsión de costos
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense