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247.ai vs. Fathom

Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.

La versión corta

247.ai parte de $9 por usuario, frente a Fathom con $15.

Comparación completa

247.aidesde $9 per month
Fathomdesde $15 per user/month, billed annually (Team plan, 2+ users)
Audyense Score27AS*Bajo76AS*Sólido
Posicionamiento247.ai 247.ai is an AI-powered customer experience platform for enterprise contact centers and BPO teams, combining automation, analytics, and omnichannel engagement.Free AI notetaker for Zoom, Teams, and Google Meet
Plan gratuitoNo
ImplementaciónNube / SaaSNube / SaaS
Mejor encajeStartup, PYME, EmpresaStartup, PYME, Mediana empresa
Planes de precio
  • Business$9
  • EnterpriseCustom pricing
  • TeamCustom pricing
  • Scale$9
  • Team$15
Omnichannel customer engagement across voice, chat, email, and messaging channelsDocumented in the sourced profile.
AI-powered self-service automation with intent detection and real-time decisioningDocumented in the sourced profile.
Agent assist tools providing contextual guidance and next-best action recommendationsDocumented in the sourced profile.
Interaction analytics analyzing 100% customer conversations for performance insightsDocumented in the sourced profile.
Intent-based targeting and personalization for marketing and lead generation workflowsDocumented in the sourced profile.
Contact center workflow automation for routing, issue resolution, and escalationDocumented in the sourced profile.
Integration with CRM and existing contact center infrastructure systemsDocumented in the sourced profile.
Performance analytics and reporting for service-to-sales conversion and CX optimization 247.aiDocumented in the sourced profile.
Workflow automationDocumented in the sourced profile.
Analytics and reportingDocumented in the sourced profile.
Integraciones verificadas2+
Valoración agregada · No reviews yet5.0 · 6.9k reviews
Integraciones
MakeLinkedIn
ZoomMicrosoft TeamsGoogle MeetSlack
Seguridad y cumplimiento
SOC 2 Type IIGDPRHIPAA
Pros
  • Documented capability: Omnichannel customer engagement across voice, chat, email, and messaging channels
  • Documented capability: AI-powered self-service automation with intent detection and real-time decisioning
  • Explicit audience guidance: 247.ai is for enterprise CX leaders, contact center operators, and BPO teams managing large-scale customer interactions. It fits telecom, banking, and
  • Names workflow connections including Make, LinkedIn
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
Contras
  • Some pricing or higher-tier terms are not publicly itemized
  • Fit is strongest for the stated Startups, SMBs, Enterprise audience
  • The public profile names few integrations, so required connections need direct verification
  • Reported outcomes and vendor claims should be validated with the buyer's own data
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
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